IVR Testing

Test your IVR system to verify proper operation, voice and DTMF response, and eliminate dead-end menu branches.

What is IVR testing?

An IVR (interactive voice response) system can be a complicated maze of menus, branches, and choices. Complex systems of this type require in-depth testing to ensure that customers are not confused or lost.

IVR manufacturers, systems integrators, and companies that own an IVR, all need to test the functionality of their system before it goes live to the outside world. An automated test platform enables you to verify IVR operations via:

	DTMF entries
	Detection of voice energy
	Broadband audio tones
	Extensive conditional branching sequences
	Interactive test scenarios

IVR system testing using TSP scripting (click here for larger image)

Why test your IVR?

Comprehensive testing ensures that your IVR system is ready for customer use. Testing provides peace-of-mind and reliable operation of your voice system. In addition, testing all IVR menu branches manually is time consuming, error prone, and inefficient.

How can Teltone help?

The TSP Edge is Teltone's IVR testing solution. The Edge offers ScriptBuilder software for creating customized, interactive test events. Easy copy and paste editing and sample scripts help to get your IVR test up and running quickly.