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The Support FAQ addesses issues with products owned by customers. Please visit product pages for pre-purchase FAQs. If your question is not answered, please contact Teltone Support. Select a product from the list below:
Telecom Simulation Platform
Telephone Line Simulators
OfficeLink
General Info
Telecom Simulation Platform
Below information is intended for post-purchase support.
For general TSP FAQs, please click here. |
| How do I assign
telephone numbers? |
Assigning numbers
is done the Units screen. See Channels Tab and Channel Configuration
Wizard in the Units section of the Telecom Simulation Platform
manual for more details. |
| How do I program
the TSP to route calls by dialing a telephone number? |
The Dialed control
set type does this. Ensure you program telephone numbers for
the channels being used. Also, it is very important to choose
Dialed as the Default Timing Set when creating the Template
for the channels. See Dialed Control Set Type in the Control
Sets section, of the Telecom Simulation Platform manual for
more details. |
| Why do I get
a Communication Error when using the Network connection? |
If connecting the
TSP to a local network you must use a standard Cat 5 network
cable. None of the cables provided in the TSP package will work.
Verify you have programmed the unit with a valid static IP address.
This must be obtained from the network administrator.
If connecting directly from the TSP to the PC's Network Interface
Card (NIC), ensure you are using the gray Ethernet Crossover
cable (labeled). If the PC is set for DHCP, you will need
to configure the PC with a static IP address. Contact your
system administrator for details.
Ensure the IP Address for the TSP is in the same subnet as
the PC controlling it (i.e. PC address 192.168.0.5, TSP 192.168.0.x,
x being any number from 1 to 254 except for 5 which is the
PC's address).
Verify an IP address is assigned by going to the display
tree at the left of the main screen. Click the + sign next
to Units. It will expand to show the name of the unit. Click
on the name. The window to the right will display the IP Address
of the unit. Verify one is programmed and correct.
See Network Connection in the Units sections of the Telecom
Simulation Platform manual for more details. |
| What are the robbed bit states
for the T1 and E1 signaling protocols of the Telecom Simulation
Platform? |
The bit states for each protocol
are shown by going to the Templates screen, choosing the Channel
Protocol on the Type tab then clicking the Signaling tab. These
bit states can be edited on this screen. See Signaling Tab under
the Templates section of the Telecom Simulation Platform manual
for more details. |
| How do I obtain
an authorization code for the Telecom Simulation Platform? |
Authorization Codes
for enabling software modules are no longer supported. If you
have Version 3.6 or earlier of the configuration software and
want to purchase new software modules, you will need to update
your configuration software to version 4.0 or later. See the
question below about the difference between Authorization Codes
and License Codes. |
| What’s the difference
between Authorization Codes and License Codes? |
Prior to version 4.0, Authorization
codes were used to enable purchased software modules within
a TSP. This required that you purchase the software module,
and after receiving the CD with a serial number, you had to
contact Teltone for an Authorization code to enable the software.
A separate Authorization code was required for each software
module that you purchased.
Starting with version 4.0, License codes are introduced to
simplify the licensing and enabling of purchased software
modules.
For software modules purchased at the same time as the TSP,
we enable them for you (no longer requiring you to contact
us).
For software modules purchased at a later time, we will request
the required information at the time you order so that we
can generate the License code for you, and send you the license
code (via regular mail or email).You no longer have to wait
for us to send you the CD, and then contact us for the Authorization
code.
Also, if you purchase multiple software modules, one License
code enables them all. |
| What information do I
need to provide when I order a Software module for a TSP that
I already own? |
We will need the Hardware ID
and current License Code for the TSP. These can be read from
the unit when connected to the configuration software –
refer to the Viewing Unit Information section of the User’s
manual (Rev. D or later). We will also need your name, title,
company, address and telephone number. An email address will
allow us to send you the new License Code even faster! |
Telephone Line Simulators
| What are the phone numbers for my TLS? |
Following are default numbers for telephone line simulators:
TLS, TLS-2, TLS-3: 29, 40
TLS-3A-01: 29, 40, 101, 102, 201, 202, any 7 digit number, any eleven digit number
TLS-3B-01: 101/201, 102/202
TLS-4/5: 101/201, 102/202, 103/203, 104/204 |
| How do I change the phone numbers for my TLS? |
How do I change the Phone numbers for my TLS?
TLS-3A-01: Unit is not programmable; see previous question for details on dialing.
TLS-3B-01: Plug a telephone into any line, go off hook and dial **99## to enter the programming mode. The TLS-3B-01 will respond with a three beep confirmation tone. Dial *01# to select Line 1 or *02# to select Line 2. Dial *11#nnn..nn# where nnn..nn is the actual phone number to be dialed to program the first telephone number. Dial *12#nnn..nn# where nnn..nn is the
actual phone number to be dialed to program the second telephone number.
TLS-4/5: Plug a telephone into line 1, go off hook and dial **99## to enter the programming mode. The TLS-4/5 will respond with a three beep confirmation tone and the Line 1 LED will begin blinking on and off. The TLS will respond with a three beep confirmation tone after every valid command. Dial *0x#, where x is the Line number to select the line to be programmed. Dial *11#nnn..nn# where nnn..nn is the actual phone number to
be dialed to program the first telephone number. Dial *12#nnn..nn# where nnn..nn is the actual phone number to be dialed to program the second telephone number. To query the value programmed, dial *99#11# or *99#12# and a voice response will tell you what is stored in memory.
Example:
Plug a phone into Line 1.
Dial **99## - TLS responds with three beeps
Dial *04# - Selects Line 4 to program, Line 4 LED blinks
Dial *99#11# - TLS responds with First Phone Number for Line 4, default = 104
Dial *11#5554444# - TLS responds with three beeps - new phone number = 555-4444 |
| I don't have a manual for my TLS. How do I program the unit? |
To download a replacement manual for your simulator unit, click here. |
| How do I know how my TLS is programmed? |
TLS-3A,TLS-3B: There is no way to query the programming of the product. If the programming changes have not been documented, you will have to reset to defaults and start over.
TLS-4/5: The TLS-4 and 5 have a query function that enable a user to ask what is programmed into a particular feature. For example, to query what the phone number is for Line 1, first enter the Programming Mode by plugging a telephone into Line 1 and dialing **99##. After the three beep confirmation tones, dial *99#11#, and the TLS will respond in English with the programmed Primary Telephone Number for Line 1.
ISDN Simulators (all versions): Use the PC configuration software to query the setting in the ILS. |
| How do I reset my TLS to factory defaults? |
TLS,TLS-2,TLS-3,TLS-3A: There are no defaults to reset.
TLS-3B-01: Enter Programming Mode by dialing **99##, and after three beep confirmation tones, dial *00#0#*00#0#. After the three beep confirmation tones, the unit has been reset.
TLS-4/5: Enter Programming Mode by dialing **99##, and after three beep confirmation tones, dial *00#0#*00#0#. After the three beep confirmation tones, the unit has been reset. |
| Can I change from the 900 ohm impedance to 600 ohm impedance on my TLS? |
Yes, TLS-3A/B is a multiple resistor change. Contact Technical Support for more information.
The TLS-4/5 requires an external resistor/capacitor modification. Contact Technical Support for more information. |
| Is my TLS capable of supporting Leased Line operation? |
Yes, both 2 wire and 4 wire. Contact Technical Support for more information. |
| Can the TLS support DID or E&M operation? |
No. These are trunk signaling formats. The TLS supports line signaling. |
| Does the TLS support other countries? |
Some TLS models support features for other countries in a limited way. These include:
TLS-3B-01: Programmable ring frequency of 25Hz and programmable ring cadence.
TLS-4/5: Programmable ring frequency of 25,30Hz, and programmable ring cadence.
TLS-5C-01: Same as TLS-4/5 as well as some alternate dial tone frequencies and a 17Hz ring frequency.
Note: The new Telephone Line Emulator supports international signaling with the International Module. For more information,
click here. |
| Does my TLS-5 support Caller ID in Call Waiting? |
The TLS-5C-01 and TLS-5D-01 support Caller ID in Call Waiting. Earlier models do not. Contact Technical Support for information about upgrading your unit. |
| Can I upgrade my TLS-4A/5A to a TLS-5C-01? |
Yes. Upgrade part numbers follow:
TLS-5 UP2: Upgrade TLS-5A to TLS-5C
TLS-5-UP3: Upgrade TLS-4A to TLS-5C
TLS-5-UP4: Upgrade TLS-5B to TLS-5D |
| Do any Teltone simulators support 56K modems? |
Not directly. However, by using an ILS-2000 or ISDN Demonstrator with a terminal adapter supporting an analog port along with a BRI Server modem you can perform testing of 56K modems conforming to the V.90, x2, and K56 Flex standards. Note: See our comprehensive application note on 56K testing. |
| I am able to program my TLS-5C-01 for a 16 digit telephone number, but the Caller ID displays only 10 digits, why? |
The BellCore document TR-NWT-000031, Issue 4, December 1992, states as a Requirement that "All calling line DNs shall be transmitted to the CND customer's CPE in a ten-digit format." As a Conditional Requirement, a partial DN may be sent instead of the complete 10 digits. The TLS-5C-01 is capable of sending more than 10 digits, but we are currently not allowing the unit to work outside of the accepted standards. |
OfficeLink
| I am configured for per-call operation. When I have completed a call and hang up my physical telephone I notice it take 10 to 15 seconds for my telephone icon to turn blue in my toolbar. If an incoming call arrives during this time, the OfficeLink server will not call me back. |
What is occurring here is that the PSTN is taking 10 to 15 seconds to pass back to the OfficeLink server that you have hung up your physical phone. The time it takes to signal this back to the server will vary depending on a number of factors related to the central office telephone switches at each end and the network connection between them.
If you are running OfficeLink V3.0 or later, when you are finished with a call, you can right click on the OfficeLink toolbar and select "Disconnect Voice" and then hang up your physical phone. Your telephone icon on the toolbar should immediately turn blue. This forces the server to disconnect your voice connection from the server side, and allows the server to immediately call you back should it detect an incoming call on you PBX station. |
I am configured for per-call operation. If I do not have a voice connection established with the server and I click on my "Redial Last Number", the server does not establish a voice connection to me. |
You need to have your OfficeLink Server Administrator make a change on your PBX Port configuration on the OfficeLink Server. Besides the feature button label for your "Last Number Redial" key, there is a "Line" checkbox. This should be checked for any station feature like "Last Number Redial," that requires an established voice connection between the server and the user, before the feature is executed. |
Can I use an IP telephone for my voice connection when I am using the OfficeLink client? |
Yes, it is possible to use an IP telephone for your voice connection when using the OfficeLink client. The IP telephone must support the H.323 protocol.
To configure your OfficeLink Client to use an IP telephone, access "Advanced Options" and select Voice Connection. Once there, select "Gateway" as the choice for "VoIP Options" and then enter the IP address of you IP telephone in the Gateway field. |
General Info
| What is the impedance used by the central office? |
North American POTS connections to the central office switch have a line input impedance of 900 Ohms. For more information, see application note AN110. |
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